Privacy Policy

Manuka Pharm Limited and its related companies and affiliates (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

Please read this Privacy Policy (“Policy”) together with our Terms & Conditions of Supply and Cookie Policy with care before you use our website at (“Website”), social media sites or purchase our products and services. If you do not accept this Policy, please do not use our Website, social media sites and/or our products and services.

This Policy (together with our Terms & Conditions of Supply and any other documents referred to in it) sets out the basis on which we will collect, store, use and share your personal information. If we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Policy.

By providing us with your personal information, you consent to the collection, storage, use and disclosure of your personal information in accordance with this Policy. If you do not provide your information as we have requested, we may be unable to provide you with our products or services.

If you have any questions or requests regarding how we protect your privacy please contact us at

Changes to the privacy notice and our duty to inform you of changes

This page was updated on: 26 August 2023

When we make changes to this Policy we shall update the date above. If we make changes to the way in which we collect, store, use and share your personal information we shall update this page.

Your continued use of our products and services following notification of any changes to this Policy will be taken as acceptance of those changes.

If any of the information that we hold about you is inaccurate or incorrect please contact us with details so we can make the necessary changes.

Our company number is 3474471 and our address is:
Level 36, Pwc Tower
15 Customs Street West
Auckland 1010
New Zealand

You have the right to complain to the Office of the Privacy Commissioner if you have issues with the use of your personal information. If you do have questions or an issue please contact us initially so we can help resolve any issues by emailing

What information we collect

When you use our Website and order from us we may collect personal information such as:

  • contact information: full name, address, contact number, email address
  • technical data: Internet Protocol (IP) address, login data, browser type and version, operating system
  • profile data: product reviews and feedback, survey responses
  • usage data: information about how you use our Website
  • marketing data: marketing subscription information

How we collect your personal information

We collect your personal information when:

  • you access this Website or any of our other websites;
  • you create an account with us;
  • you subscribe to our social media accounts including those on Facebook and Instagram;
  • you place an order for Manuka Pharm product with us;
  • you subscribe to email & marketing materials (including our newsletter);
  • you complete the ‘Contact Us’ function on our Website or otherwise contact us for customer service queries;
  • you participate in Manuka Pharm surveys, questionnaires or promotions.

How we use your information

We use your information in a number of different ways so that we can offer you the products and services you expect from us. For example

How we use your name & contact details


Deliver your order to you

We use your name and contact details to fulfil the delivery of your order. This information is shared with our courier providers. We use third party courier services to fulfil orders placed on this Website. This information is transferred to the couriers.

Send you transactional and service messages

We use your details to provide you with details of your order and its delivery to you. Our courier providers may use these details to send tracking links for your order and contact you to identify your shipping address.

Creation of an online account

You can set up an online account on our website which will hold your name and contact details as well as your order history. We will always ask for your consent in order to contact you for marketing purposes. You have the option to unsubscribe at any time.

Sending you information by about our products and promotions

We do this to keep you up-to-date with our latest products and promotions. We send this with your express permission.

Fraud prevention and detection

To prevent against fraud during the transaction of your order.


How we use your payment information


Take payment for your order and provide refunds.

We use your payment information to complete the payment of your transaction with us.

Fraud prevention and detection

To prevent against fraud during the transaction of your order.


How we use your contact history


Provide customer service and support – via email, phone and mail

We use your information to provide you with the service required to answer and address your queries.


How we use your purchase history and saved items


Allow you to make your order

So you can make repeat orders from your account. Send reminders on items that have been left in your basket.

Earn loyalty credit through our loyalty scheme when you purchase products through the Website

Your order information and history is used as part of our loyalty programme that rewards you for shopping on our website.

Personalise the offers you receive from us

Provide you with details of promotions on the products you love as well as products you may like.

Provide customer service and support, and handle returns

To perform a follow-up service to orders made with us.


How we use your responses to surveys, competitions and promotions


Run the survey, competition or promotion

Gather information on the results of our surveys and promotions to better understand our offering and wants of our customers. Identify winners of our competitions, communicate with the winner and identify the winner on one of our websites or social media sites.


When do we share your personal data?

We may share some of your personal information with certain third parties so that we can provide you with our products and services.

We do not, and will not, sell any of your personal information to any third party – including your name, address, email address or credit card information.

We will only send to third parties your personal information that is necessary for the purposes it is required. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to store or process your personal information for specified purposes and in accordance with our instructions.

We share your personal information with the following third party service providers in accordance with the performance of the contract with you:

  • core service providers - external companies providing us with services that enable our business to function properly and for us to fulfill your order;
  • payment service providers - we use Shopify to handle our online payments; and
  • third party courier providers.

We may share your personal information with the following third party service providers to enable us to provide you with products and services and protect the security of the information (including archiving data, the provision of administration and IT services, network security and to prevent fraud and data breach):

  • email service providers - deliver transactional emails and marketing emails making you aware of promotions we are running on our products;
  • product review provider - you will be emailed by an independent reviewer who collects independent reviews of our products and services on our behalf in order for us to gauge our customers’ experience of our products and allow us to make improvements;
  • loyalty programme provider - we instruct a third party provider who operates our loyalty programme in order that your loyalty points are correctly collected and stored when you buy our products.
  • postcode look-ups - allows you to conveniently look up your full postal address through your postcode during the checkout process;
  • customer service software - allows you to contact us to help us deliver a better customer service experience;
  • printing services - assists with the printing and delivery of marketing materials which you have requested be sent to you by post;
  • accountancy services;
  • server provider;
  • website development and maintenance provider.

Our affiliates and related companies – we communicate with our affiliates and related companies from time to time and may share your personal information with these organisations.

Required by law - we may be required to share your personal information without your consent in order to comply with any court orders or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

As part of a business sale or purchase, merger or reorganisation - from time to time we may look to purchase another business or sell or re-organise parts of our business to ensure that we remain in strong shape. Sometimes these types of corporate transactions involve the transfer of personal information solely for the purposes of assessing the transaction. In the event that we sell or buy any business or assets, personal information which we hold about you may be transferred.

In aggregated format - strictly speaking this is not personal information, but on occasions we will use information from which you cannot be personally identified but which does include information that relates to you (such as your purchase history). This information is combined with information from other customers to provide general trends on customers preferences, ratings and reviews and general buying habits.

Disclosure overseas

If one or more of the third parties, related companies or affiliates referred to above is located overseas, disclosure may occur outside New Zealand to those parties. When we disclose your personal information overseas, we will take all reasonable measures to ensure that your information is held, managed and accessed in accordance with appropriate standards for the handling of personal information. However, you acknowledge that, by authorising the disclosure of your personal information to third parties operating outside of New Zealand, the recipient may not be required to protect your personal information in a way that provides comparable safeguards to the safeguards we provide.

How and where we store your personal data

As referred to above, the personal information that we collect from you may be transferred to, and stored at, a destination outside New Zealand. It may also be processed by staff operating outside New Zealand who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How long do we hold your personal information for?

We will not keep your personal information for longer than is necessary for the purposes described in this Policy.

As a guide:

  • We will keep your personal information while your account is active. If you would like your account deleted please email to request deletion.
  • We may keep certain categories of personal information after your account is closed in order to meet any legal or regulatory requirements, or to resolve a legal dispute.

Email and text communications

We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.

By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products from time to time.

You can unsubscribe from our email communications and/or text communications at any time by using the functionality in your account on the Website, clicking the "Unsubscribe" link in any promotional or marketing email or text received or by emailing an unsubscribe request to

Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable.

How you can request access or correct your personal information

You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at
Level 36, PWC Tower
15 Customs Street West
Auckland 1010
New Zealand

We will review your request as soon as reasonably practicable. If we are unable to give you access to the information you have requested, we will give you reasons for this decision in accordance with the requirements of the Privacy Act 2020 when we respond to your request.


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