Mānuka Pharm x SYNTHONY VVIP Competition Terms & Conditions

EXCLUSIVE FRIDAY 15th September Concert Auckland Town Hall

Terms and Conditions August 2023

Conditions of Entry

  1. Information on how to enter and prize details set out in all communications regarding the Mānuka Pharm x SYNTHONY VVIP Competition (Promotion) form part of the Conditions of Entry.
  2. To enter, eligible entrants (see condition 6) must follow Mānuka Pharm NZ Instagram account @manukapharm_nz or Facebook page @manukapharmnz and complete the entry with by tagging three friends (see condition 7).
  3. By participating in the Promotion, each entrant fully and unconditionally agrees to be bound by these Conditions of Entry and acknowledges that the decisions of the Promoter on all matters relating to the Promotion are final and binding and no correspondence will be entered into.
  4. The "Promoter" is Honey New Zealand Limited (New Zealand Business No: 9429048619868 ) Level 36 PWC Tower, 15 Customs Street West, Auckland, 1010, NZ
  5. The Promotion commences 23rd August 2023 at 09:00 (local time in NZ) and concludes on 10th September 2023 at 23:59 (local time in NZ) (Promotion Period). No entries will be accepted outside of the Promotion Period.
  6. Entry into the Promotion is only open to entrants who meet the following eligibility requirements:
    1. who are residents of New Zealand and over the age of 18 years;
    2. who are not employees of the Promoter or the Promoter’s associated agencies or companies directly involved in the Promotion (as determined by the Promoter) and their immediate family members, who are ineligible to participate; and
    3. who follow Mānuka Pharm NZ account on Instagram (@manukapharm_nz) or Facebook (@manukapharmnz) in accordance with condition 7.

How to Enter

  1. To enter, entrants must (during the Promotion Period) follow Mānuka Pharm NZ account on Instagram (@manukapharm_nz) or Facebook (@manukapharmnz) and complete the entry by liking the promotional post and tagging three friends that they wish to share the prize with.


  1. There is [one] prize to be won in this Promotion. The prize [The Ultimate VVIP Package for 4] valued at $10,000 consists of:
    • Four VVIP tickets to Mānuka Pharm x SYNTHONY on Friday 15th September 2023, giving access to the exclusive VIP area, including food and beverages
    • Four return flights to Auckland from anywhere in New Zealand, timings aligned with the Synthony event if you live outside of Auckland. If you live in Auckland, the value of the flight tickets will not be converted to a cash voucher.
    • 2 nights in a luxurious 5-star hotel, two rooms twin share, timings aligned with the Synthony event
    • One $500 hotel voucher for the group four
    • Airport transfers to and from the hotel for the group of four at Auckland
    • Four exclusive Mānuka Pharm goodie bags.

Prize Draw

  1. The prizes will be drawn at 12:00pm noon on 11th September 2023. All entries will be checked they meet the entry criteria and then will be awarded using a random number generator to select the winner.
  2. The prize-winner/s will be notified by story announcement and direct message on Instagram on or after [04:30pm on 11th September 2023] by [the Promoter], using the contact details provided to the Promoter/store by the entrant at registration and advised that their entry has been drawn.
  3. Should the prize remain unclaimed by a winner or the winner cannot be contacted by [12th September 2023], an unclaimed prize draw will take place at [13th September 2023 at 10.00am].
  4. No prize is exchangeable, or transferable. Each prize-winner accepts the prize 'as is' and acknowledges that the Promoter accepts no responsibility for any variation in the value of the prize. There will be no compensation in the event that prize winners are unable to use all or part of the prize.
  5. All valid claims for a prize and entitlements will be met unless they involve fraud or ineligibility. The Promoter reserves the right, and by their entry into the Promotion each entrant consents to the Promoter exercising this right, to validate and check the authenticity of entries and prize claims. This includes the right to verify that the entrant is over the age of 18.
  6. The Promoter will use its best endeavours to provide the prizes listed. If any of the prizes are unavailable for reasons beyond the Promoter’s control, the Promoter reserves the right to substitute that prize or item for a prize or item of an equivalent value.
  7. Prizes will only be delivered to the winner’s residential address in New Zealand.

Limitation of Liability

  1. Nothing in these Conditions of Entry limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Consumer Guarantees Act (Non-Excludable Guarantees).
  2. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (and its associated agencies and companies and their respective directors, officers, employees and agents) is not liable to any person for any direct, indirect or consequential loss or damage whatsoever, including (without limitation) personal injury or property damage, suffered as a result of or arising from any person participating in the competition or in connection with winning (or not winning), using or benefiting from the prize.
  3. If for any reason beyond the Promoter's reasonable control this Promotion is not capable of running as planned, for reasons including infection by government order, pandemic or other health related restrictions, computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the reasonable control of the Promoter which corrupts or affects the administration, security, fairness or integrity of the Promotion, the Promoter reserves the right in its sole discretion to cancel, suspend, modify or terminate this Promotion. The Promoter will not be liable for any claims arising out of or in connection with any suspension, modification or termination, except for any liability which cannot be excluded by law.

Personal Information and Privacy

  1. The Promoter will collect personal information ("PI") to conduct the Promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, Prize suppliers and, as required, to regulatory authorities. Entry is conditional on providing this PI and by entering the promotion the entrants consent to the use of their information as described.
  2. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.manukapharm.co.nz/pages/privacy-policy). The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of any applicable privacy law and how those complaints will be dealt with. All entries become the property of the Promoter. Unless otherwise indicated by the Promoter, the Promoter may disclose PI to entities outside of New Zealand (as noted in the Promoter’s Privacy Policy).

General Terms

  1. The Promoter’s failure to enforce any term of these Conditions of Entry shall not constitute a waiver of that or any other provision by the Promoter.
  2. Any costs associated with entering the competition or associated with the use of the prize are the responsibility of the entrants.
  3. Incomplete or indecipherable entries will be deemed invalid.
  4. Records of all entries become and remain the sole property of the Promoter.
  5. The Promoter accepts no responsibility for any tax implications that may arise from the prize winnings or the use of the prize winnings. It is the responsibility of each entrant to seek independent advice on the possible implications this may have on their own financial situation.
  6. Except where prohibited by law, participation in the Promotion constitutes a prize-winner's consent to the Promoter’s use of the prize-winner's name, likeness, opinions and address for: (1) any future promotional, marketing and publicity purposes in any media worldwide, without further payment or consideration or notice; and (2) any disclosure of such information by the Promoter required by law, and it is a condition of entry that in order to claim the prize, prize-winners must agree to execute any necessary consents and releases to effect the foregoing.
  7. Prior to receiving a prize and being declared a winner, the entrant will be required to show proof of identity, e.g. passport or driver’s license, and sign a declaration of eligibility and acceptance of these Conditions of Entry as set out below.
  8. Any cancellation, suspension or modification to the Promotion will be notified on the Promoter’s Instagram account @manukapharm_nz and Facebook page @manukapharmnz.
  9. If all or any part of any term or condition contained in these Conditions of Entry shall be declared or become unenforceable, invalid or illegal for any reason, such term or provision (or part thereof) shall be deemed severed from these Conditions of Entry to the extent of the unenforceability, invalidity or illegality and the other terms and conditions hereof shall remain in full force and effect as if the offending term or provision (or part thereof) had not been inserted herein.
  10. The Promotion, these Conditions of Entry and all matters arising in relation to the same will be governed by the laws of New Zealand.


Privacy Policy

Manuka Pharm Limited and its related companies and affiliates (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This page was updated on: 26 August 2023

When we make changes to this Policy we shall update the date above. If we make changes to the way in which we collect, store, use and share your personal information we shall update this page.

Your continued use of our products and services following notification of any changes to this Policy will be taken as acceptance of those changes.

If any of the information that we hold about you is inaccurate or incorrect please contact us with details so we can make the necessary changes.

Our company number is 3474471 and our address is:
Level 36, Pwc Tower
15 Customs Street West
Auckland 1010
New Zealand

You have the right to complain to the Office of the Privacy Commissioner if you have issues with the use of your personal information. If you do have questions or an issue please contact us initially so we can help resolve any issues by emailing info@manukapharm.co.nz.

What information we collect

When you use our Website and order from us we may collect personal information such as:

  • contact information: full name, address, contact number, email address
  • technical data: Internet Protocol (IP) address, login data, browser type and version, operating system
  • profile data: product reviews and feedback, survey responses
  • usage data: information about how you use our Website
  • marketing data: marketing subscription information

How we collect your personal information

We collect your personal information when:

  • you access this Website or any of our other websites;
  • you create an account with us;
  • you subscribe to our social media accounts including those on Facebook and Instagram;
  • you place an order for Manuka Pharm product with us;
  • you subscribe to email & marketing materials (including our newsletter);
  • you complete the ‘Contact Us’ function on our Website or otherwise contact us for customer service queries;
  • you participate in Manuka Pharm surveys, questionnaires or promotions.

How we use your information

We use your information in a number of different ways so that we can offer you the products and services you expect from us. For example

How we use your name & contact details


Deliver your order to you

We use your name and contact details to fulfil the delivery of your order. This information is shared with our courier providers. We use third party courier services to fulfil orders placed on this Website. This information is transferred to the couriers.

Send you transactional and service messages

We use your details to provide you with details of your order and its delivery to you. Our courier providers may use these details to send tracking links for your order and contact you to identify your shipping address.

Creation of an online account

You can set up an online account on our website which will hold your name and contact details as well as your order history. We will always ask for your consent in order to contact you for marketing purposes. You have the option to unsubscribe at any time.

Sending you information by about our products and promotions

We do this to keep you up-to-date with our latest products and promotions. We send this with your express permission.

Fraud prevention and detection

To prevent against fraud during the transaction of your order.


How we use your payment information


Take payment for your order and provide refunds.

We use your payment information to complete the payment of your transaction with us.

Fraud prevention and detection

To prevent against fraud during the transaction of your order.


How we use your contact history


Provide customer service and support – via email, phone and mail

We use your information to provide you with the service required to answer and address your queries.


How we use your purchase history and saved items


Allow you to make your order

So you can make repeat orders from your account. Send reminders on items that have been left in your basket.

Earn loyalty credit through our loyalty scheme when you purchase products through the Website

Your order information and history is used as part of our loyalty programme that rewards you for shopping on our website.

Personalise the offers you receive from us

Provide you with details of promotions on the products you love as well as products you may like.

Provide customer service and support, and handle returns

To perform a follow-up service to orders made with us.


How we use your responses to surveys, competitions and promotions


Run the survey, competition or promotion

Gather information on the results of our surveys and promotions to better understand our offering and wants of our customers. Identify winners of our competitions, communicate with the winner and identify the winner on one of our websites or social media sites.


When do we share your personal data?

We may share some of your personal information with certain third parties so that we can provide you with our products and services.

We do not, and will not, sell any of your personal information to any third party – including your name, address, email address or credit card information.

We will only send to third parties your personal information that is necessary for the purposes it is required. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to store or process your personal information for specified purposes and in accordance with our instructions.

We share your personal information with the following third party service providers in accordance with the performance of the contract with you:

  • core service providers - external companies providing us with services that enable our business to function properly and for us to fulfil your order;
  • payment service providers - we use Shopify to handle our online payments; and
  • third party courier providers.

We may share your personal information with the following third party service providers to enable us to provide you with products and services and protect the security of the information (including archiving data, the provision of administration and IT services, network security and to prevent fraud and data breach):

  • email service providers - deliver transactional emails and marketing emails making you aware of promotions we are running on our products;
  • product review provider - you will be emailed by an independent reviewer who collects independent reviews of our products and services on our behalf in order for us to gauge our customers’ experience of our products and allow us to make improvements;
  • loyalty programme provider - we instruct a third party provider who operates our loyalty programme in order that your loyalty points are correctly collected and stored when you buy our products.
  • postcode look-ups - allows you to conveniently look up your full postal address through your postcode during the checkout process;
  • customer service software - allows you to contact us to help us deliver a better customer service experience;
  • printing services - assists with the printing and delivery of marketing materials which you have requested be sent to you by post;
  • accountancy services;
  • server provider;
  • website development and maintenance provider.

Our affiliates and related companies – we communicate with our affiliates and related companies from time to time and may share your personal information with these organisations.

Required by law - we may be required to share your personal information without your consent in order to comply with any court orders or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

As part of a business sale or purchase, merger or reorganisation - from time to time we may look to purchase another business or sell or re-organise parts of our business to ensure that we remain in strong shape. Sometimes these types of corporate transactions involve the transfer of personal information solely for the purposes of assessing the transaction. In the event that we sell or buy any business or assets, personal information which we hold about you may be transferred.

In aggregated format - strictly speaking this is not personal information, but on occasions we will use information from which you cannot be personally identified but which does include information that relates to you (such as your purchase history). This information is combined with information from other customers to provide general trends on customers preferences, ratings and reviews and general buying habits.

Disclosure overseas

If one or more of the third parties, related companies or affiliates referred to above is located overseas, disclosure may occur outside New Zealand to those parties. When we disclose your personal information overseas, we will take all reasonable measures to ensure that your information is held, managed and accessed in accordance with appropriate standards for the handling of personal information. However, you acknowledge that, by authorising the disclosure of your personal information to third parties operating outside of New Zealand, the recipient may not be required to protect your personal information in a way that provides comparable safeguards to the safeguards we provide.

How and where we store your personal data

As referred to above, the personal information that we collect from you may be transferred to, and stored at, a destination outside New Zealand. It may also be processed by staff operating outside New Zealand who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How long do we hold your personal information for?

We will not keep your personal information for longer than is necessary for the purposes described in this Policy.

As a guide:

  • We will keep your personal information while your account is active. If you would like your account deleted please email info@manukapharm.co.nz to request deletion.
  • We may keep certain categories of personal information after your account is closed in order to meet any legal or regulatory requirements, or to resolve a legal dispute.

Email and text communications

We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.

By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products from time to time.

You can unsubscribe from our email communications and/or text communications at any time by using the functionality in your account on the Website, clicking the "Unsubscribe" link in any promotional or marketing email or text received or by emailing an unsubscribe request to info@manukapharm.co.nz.

Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable.

How you can request access or correct your personal information

You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at
Level 36, PWC Tower
15 Customs Street West
Auckland 1010
New Zealand

We will review your request as soon as reasonably practicable. If we are unable to give you access to the information you have requested, we will give you reasons for this decision in accordance with the requirements of the Privacy Act 2020 when we respond to your request.


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